Shipping Policy

Effective Date: 01/01/2025

At Beraje Masala Private Limited, we are committed to delivering our premium-quality spices promptly and in the best condition. This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our website.

1. Processing Time

Order Confirmation: Once your order is successfully placed, you will receive a confirmation email or message with the order details.
Processing Time: Orders are typically processed and dispatched within 1-3 business days (excluding weekends and public holidays).

Note: During peak seasons or promotional periods, processing times may vary slightly.

2. Shipping Methods and Delivery Time

We partner with reliable courier services to ensure timely delivery. The estimated delivery times are as follows:

Standard Shipping: Delivery within 5-7 business days
Expedited Shipping: Delivery within 2-4 business days (where available)

Delivery timelines may vary depending on your location and other external factors.

3. Shipping Charges

Shipping charges are calculated based on your order weight, delivery location, and selected shipping method.
Exact charges will be displayed at checkout before you confirm your order.

4. Delivery Areas

Currently, we deliver across [India/your operating region]. For remote or non-serviceable areas, we will notify you at the time of order placement.

5. Tracking Your Order

Once your order is dispatched, you will receive a tracking ID via email or SMS. You can use this ID to monitor your shipment’s progress in real time on the courier partner’s website.

6. Failed Delivery Attempts

In the event of a failed delivery attempt due to:

Incorrect Address: It is the customer's responsibility to provide accurate shipping information.
Unavailable Recipient: The courier partner will make up to 2 attempts to deliver the package. After this, the order will be returned to our facility.

For reshipment, additional shipping charges may apply.

7. Damaged or Missing Items

If you receive a damaged package or your shipment is missing items, please contact us within 48 hours of delivery with:

Order number
Clear photographs of the package and contents

Upon verification, we may arrange for a replacement or issue store credit at our discretion.

8. Delays and External Factors

While we strive to meet delivery timelines, delays may occur due to:

Natural calamities
Strikes
Unforeseen logistics challenges

We appreciate your patience and understanding in such cases.

Contact Us

For any shipping-related inquiries or concerns, feel free to contact our customer support team:

Email: support@berajemasala.com
Phone: +91 9540799520
Address: Flat No. 41, Opposite Le Cure Balhara Hospital, Neb Sarai, New Delhi-110068

Policy Updates

Beraje Masala Private Limited reserves the right to update or amend this policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.